Customer INFORMATION

Know Your ROUTE MAN

Knowing your route man is to your advantage. All our service men have beepers and through Rebel’s answering service, a route man can be reached Monday through Friday from 7:30 a.m. to 4:30 p.m. When you call in for a “same day” cancellation, tell the answering service the route man’s name, so he can be contacted immediately. On “same day” cancellations, if you will be back later during the day, please let us know. This could save us time and money if we are still in the area.

In the past, customers would call and ask for Skip on same day cancellations. This does not get to the route man and serves no purpose. So, please get to know your route man and his name.

Cancelling & Rescheduling service

Please try to keep your scheduled appointment. If, however, an emergency arises, please call the answering service, give them your route man’s name, and we will call you to reschedule.

As of 11-1-89, Rebel Exterminators will charge $10.00 to customers who miss scheduled appointments without notification. We at Rebel pride ourselves on promptness, politeness and doing our job well, and keeping your exterminating costs down. When a route man is not notified that a customer will not be home, we lose time and money sitting in front of someone’s home waiting. We appreciate your understanding of this situation and would regret having to take such measures.

Rescheduling: Same day cancellations, please call the answering service at 491-3759 and have them page your service man. Vacations, out of town, change of time, etc., please call 491-3759 or 491-1524 between 2:00-5:00 p.m. All of the service men have beepers and can be reached throughout the day.

7:00-8:00 a.m. Customers: Rescheduling customers at this time is very difficult due to the demand, so please make accommodations to make your times.

Customer INFORMATION – PG 2

Key Accounts: Rebel Exterminators maintains over 500 key customers. If you are comfortable with your service man, especially those early customers or Saturday customers, and would like to consider becoming a key account, it would help tremendously. Please contact myself or your service man.

Phone Calls: Most people, after a hard day’s work, can go home and relax. We at Rebel Exterminators have customers that need to be reminded of their service day.We don’t mind it, but when you are called the night before and the appointment has been acknowledged over the phone and you don’t show up, this defeats the purpose of the service we are trying to provide.

Effective immediately, there will be a $10.00 service charge for appointments made that the service technician was not able to service because you did not
show up.

Vacations: Please let us know when you are planning to be out of town and won’t be around for your scheduled appointment. Rebel Exterminators provides good service at a good price, we try to maintain a prompt schedule for the most part, but when a technician sits in front of your home waiting on you and then is informed by a neighbor that you are out of town or on vacation, then we have waited for no reason and may cause the next appointment to be late. We try to keep prices down by servicing you when we are in the area, so please communicate with us.

Special Appointments: Doctors, dentists, etc. If you have an appointment at the same time you are scheduled for service, your service man can probably catch up with you sometime during the day while he is in the area, if you let them know. Illness of course is understandable.

Allergies: Please inform your service man of any allergies you might have been experiencing when your home is serviced. We have special chemicals to deal with customers who have severe allergies. All insecticides that we use in your home are completely safe for you and your family.

Complaint Calls: We try to handle complaints the same day. It would help us to have work phone numbers, so that when a problem occurs, we can address it ASAP and schedule a convenient time to take care of the problem. So please leave a number with the service man where we can reach you during the day.

Lawn Spraying: Please contact me at the office for the lawn spray company we recommend.

Termite Inspection: I recommend the following: Taylor & Turner 564-4301 or Rid It Pest Control 563-8860. You should have a visual inspection about once every three to five years.